CODE OF CONDUCT
- For a full copy of The UKinbound Constitution please click here.
- For information on UKinbound's membership fees please click here.
The following sets out the Code of Conduct adopted by the Association at the Annual General Meeting in London on the 8th January 1985. It is designed to amplify some of the aims & objectives of the association, to encourage integrity, and to instil ethical conduct amongst all UKinbound members.
It should be the constant aim of all UKinbound members to conduct their business and themselves in a manner that will reflect the highest possible standards and credit to the Association.
UKinbound members should deal honestly and fairly with each other, with clients and with suppliers of services.
All Terms of Trading shall be by mutual agreement between buyer/supplier and the UKinbound member. UKinbound members will at all times respect the Terms of Trading specified by the buyer/supplier.
Members will maintain rates quoted at the time of original booking unless there has been a substantial variation in the services provided.
If the rate of VAT changes, or any additional tax is imposed, which alters the price quoted between the time of the original cost quotation and the supply of services, the buyer and seller should have the opportunity to enter into discussions regarding any requotation.
UKinbound members must comply with all rules, regulations, legislation and directives imposed at any time by a recognised relevant body or government agency.
A member will not knowingly make false or misleading statements :-
a. about their ability to successfully and professionally meet a potential client's needs
b. about competitors
c. about rates, costs, accommodation, transportation, capacities or any other information at their disposal
d. to secure otherwise confidential information
A UKinbound member shall not attempt to convert business to themselves, either directly or indirectly, by bringing the name of another UKinbound member into disrepute.
Where a client is introduced to a supplying UKinbound member by another UKinbound member the client shall not be induced to trade directly with the supplier unless prior agreement has been reached between all the parties.
Clients introduced to suppliers by members shall not knowingly be approached, nor shall suppliers deliberately seek to undercut rates in a direct sell operation to those clients.
UKinbound members will not purposely misinform a supplier as to why his services may have been rejected.
All UKinbound members will honour signed contracts, both with clients and suppliers, in spirit as well as intent, and will make every effort to honour all commitments, whether written or oral.
UKinbound members should confirm all contracts and agreements with both clients and suppliers in written form including release dates where applicable.
UKinbound members will, as soon as possible release back to suppliers, any contracted services no longer required and should confirm all releases in written form.
Any cancellation charges imposed by suppliers for non performance of contract caused through no fault of the UKinbound member (e.g. non or late arrival of incoming aircraft) should be the subject of negotiation between supplier and buyer. UKinbound members will, at all times, recommend to clients that insurance be taken out to cover cancellation charges.
UKinbound members will not produce any sales literature which clearly names or identifies a supplier, with or without a selling price, without prior agreement being reached on rates and conditions.
UKinbound members should, at all times, communicate with buyers or suppliers of services regarding relevant details of contracted services (e.g. arrival/departure times at hotels or a variation of a previously agreed service).
