- Location: London
- Salary: £23,300 (Full Time)/£11.16 per hour (Casual)
- Contract: Full Time, Permanent/Part-Time
Shakespeare’s Globe is currently seeking 3 Box Office Assistants (1 full time and 2 part-time) to provide the highest quality of service to our patrons, customers and staff, as well as advising our patrons on all the Globe’s activities by selling and actively promoting our products.
The successful candidate(s) will have a strong customer service focus and excellent written and verbal communication skills (including on telephone), with the ability to deal effectively with people at all levels.
Key responsibilities include:
- Processing group/school bookings; maintaining the reservations chasing expired reservations and processing payments.
- Selling tickets to customers in person, over the phone, by email and in the post, using the box office ticketing system (Tessitura).
- Being an active and supportive member of the box office team.
- Ensuring accurate information on our customers is processed at the point of purchase, asking the relevant Data Protection questions.
- Ensuring that customer records and patron details are accurate, making amendments where necessary.
The ideal candidate will have:
- Experience of working with the general public in person and over the phone in a customer service environment.
- Excellent administration skills, with good attention to detail.
- The ability to remain professional and motivated whilst working in a busy environment.
- A working knowledge of IT packages including Microsoft Office (Word and Excel).
- Proven experience of working effectively as part of a team and being a supportive team member.
How to apply: Please click here to download the application form and return to firstname.lastname@example.org by midnight on Wednesday 2 October 2019.
About Shakespeare’s Globe: We celebrate Shakespeare’s transformative impact on the world by conducting a radical theatrical experiment. Inspired and informed by the unique historic playing conditions of two beautiful iconic theatres, our diverse programme of work harnesses the power of performance, cultivates intellectual curiosity and excites learning to make Shakespeare accessible for all.