Sleeper Host, Caledonian Sleeper

  • Location: Inverness-shire
  • Salary: £26,529
  • Contract: Full time, 12 Month maternity cover contract

Caledonian Sleeper are seeking a Sleeper Host to join their team and deliver the standard of service that is expected with the delivery of the Caledonian Sleeper operations and its transformation.

Key responsibilities include:

  • Working in line with policy and procedures to deliver a consistent level of service to guests
  • Presenting the train to the highest standards
  • The execution of safety and security checks
  • Delivering an exceptional welcome to guests during their check in process
  • Ensuring guests are given a full brief on the train’s facilities including the detail of all berth features
  • Ensuring guests are fully aware of all relevant safety and security arrangements on board
  • Serving breakfast to guests before their departure from the train
  • Carrying out checks to ensure all guests are in possession of valid travel documentation
  • Working alongside your team leader in the lounge car to offer the highest standards of food and beverage service to our guests
  • Working on an ad hoc basis as team leader
  • Being in position to wish guests a safe onward journey and to offer assistance as required at point of departure
  • Keeping updated on all policy and procedure alterations
  • Proactively offer feedback on service standards and procedures to strive for continual improvement
  • Identifying and reporting maintenance issues and reporting to your team leader
  • Cash handling and completion of relevant documents
  • Liaising with operational control to report any service or guest issues

The ideal candidate will: 

  • Possess excellent product and service knowledge to enable delivering a memorable hospitality experience to our guests
  • Be experienced in ensuring a company vision is brought to life in an operational environment in a robust and consistent manner
  • Have excellent communication and interpersonal skills
  • Possess knowledge of customer service skills, which can be demonstrated as having been delivered in a guest facing environment
  • Have cash handling experience

To apply and for more information: Please click this here. For help with your application please contact 0345 010 4000.

About Caledonian Sleeper: Named as one of Lonely Planet’s ‘Super Sleeper Trains’ Caledonian Sleeper is an overnight train service running between Scotland and London. We offer a range of accommodation types to suit every budget and a great selection of produce is available on board giving our guests a taste of Scotland. We are committed to working with small, local suppliers to provide for our guests. From Spring 2019, Caledonian Sleeper will take a leap forward thanks to the introduction of new carriages.