TAILOR-MADE GROUPS MANAGER, Anderson Tours

  • Location: London
  • Salary: £32,000-£35,000 + benefits
  • Contract: Permanent, full time

Anderson Tours are looking to recruit a manager for the tailor-made groups department to start in December 2018. This role involves running all aspects of the bespoke tours department including sales, customer service, creating itineraries, booking all aspects of travel, quoting, invoicing & following-up with clients.

Key responsibilities include:

-Reporting to the general manager

-Liaising with diverse clients including universities, schools, corporate groups, travel agents & private individuals to organise group tours within the UK & occasionally elsewhere in Europe

-Liaising with hotels, venues, rail companies, tour guides, & other members of the team at Anderson Tours & Anderson Travel to arrange all details of group tours

-Creating itineraries and preparing quotes for clients

-Managing all aspects of ongoing group bookings including amendments, invoicing, receiving & making payments, monitoring cancellation dates, problem-solving any issues as they arise, and dealing with customer feedback and complaints

-Attending travel trade/networking events and finding new sales avenues for bespoke group travel

-Answering incoming phone calls

-Answering the Anderson Tours emergency mobile outside of office hours for 1 week at a time around once every 6 weeks (this is done on a rota system with other office staff)

-Occasionally assisting customers that come in to the office to book on to FIT scheduled tours

-Occasionally completing ad-hoc tasks for other departments when necessary

 

The successful candidate will:

-Be able to take on a diverse and fluctuating workload

-Be able to manage existing clients’ requests and find new clients to grow the department

-Be flexible with working hours (office hours are 09:00-17:30 Monday-Friday, but early starts of 07:00-07:30 will be required at least twice a week)

– Possess excellent customer service skills

-Have high attention to detail

-Have good accuracy and numeracy

-Be fluent in English

-Possess a strong work ethic

-Have flexibility with regards to workload

-Be highly proficient in Word, Excel & Outlook

-Have very good geographical knowledge – especially of London and the UK

-Have experience in UK group travel

-Be fluent in other languages (beneficial but not compulsory)

-Have experience in working with Coach Manager logistics/fleet software (beneficial but not compulsory)

-Have sales experience with demonstrable results (beneficial but not compulsory)

 

How to apply: Please email a cover letter and CV to: [email protected]

About Anderson Tours: 

Anderson Tours is an established tour operator, specialising in coach day trips & weekend breaks from London. Running closely alongside Anderson Travel, the coach operator of the Anderson Travel Group, we are a small, friendly team based in a modern, open plan office just on the south side of Tower Bridge. Anderson Tours has been running successfully for 26 years with Anderson Travel having recently celebrated its 30th year.