Dalata Hotel Group, operators of Clayton Hotels and Maldron Hotels, have introduced a new Keep Safe Programme to ensure guest and staff safety as the group’s hotels reopen. The programme is accredited by independent inspection body Bureau Veritas, and include advanced sanitisation protocols and new technologies.
From 3 July in Northern Ireland and 4 July in Britain, guests will have the option to check in and out online to minimise contact with staff and other guests, with guestroom keys being collected from the screen reception desk. Each guestroom will undergo and enhanced cleaning regime which includes a bespoke sanitisation treatment using an Anolyte ‘fogging’ system to add an extra layer of sterilisation. This system is an efficient method of removing air and surface contaminants, including viruses, and is used throughout the pharmaceutical sector and in some hospitals. Seal tags are then placed on each guestroom to indicate full sanitisation. Non-essential items will also be removed to minimise risk of surface contamination.
All public areas including restaurants and coffee shops, as well as staff-only areas, will have physical distancing measures in place, and strict protocols will be in place on lift usage. New handling procedures have been agreed with food suppliers to ensure the highest food hygiene standards, and restaurants will have table service only for all meals with no self-service queuing.
Staff throughout the hotels will have completed a dedicated training programme to ensure full implementation of the new measures, and personal protective equipment will be used, with a particular focus on housekeeping, kitchen and food production staff, and in service areas.
Dalata Hotel Group CEO Pat McCann said in a statement, “Our teams across the group are looking forward to getting back to what we do best – providing excellent and friendly service to all our guests.
“Over the past few months, some of our hotels have provided accommodation to front line workers and various other groups in need of support during these difficult times. I am delighted that our teams in Dalata were able to contribute to both the Ireland and UK Governments’ efforts in helping to fight and restrict the spread of COVID-19, and I am extremely grateful to them for all their efforts.”
He continued, “We have developed the Dalata Keep Safe Programme, which has involved the introduction of a wide range of protocols and systems that will ensure as much as possible our guests will have an enjoyable and safe visit to all our hotels. We have been testing these protocols and systems in our hotels with great success.
“While we would love to be able to keep thing as normal as possible in our hotels, we will have to make some changes to the way we operate. We are lucky in Dalata that most of our hotels are large with very spacious public areas, so we will be able to manage social distancing well.”
For more information please visit the Dalata Hotel Group website.