Hovertravel has joined the Purple Tuesday campaign, adding its weight as a recognised regional champion to this international call to action which is focused on changing the customer experience for disabled people.
Andy Parnell, Hovercare Ambassador said, “We have committed to a number of initiatives to improve the overall experience for our disabled customers; many of which we based on feedback from our customers. Purple Tuesday is a great opportunity to recognise this work and demonstrate our commitment to supporting disabled customers has been invaluable and it is encouraging that we have been able to act positively on the comments we receive.”
In addition, Hovertravel’s Lorry Middleton has been shortlisted for the final of the Beautiful South Awards Customer Service Superstar. Lorry is a firm favourite with Hovertravel customers, both the regular users and those who are first-time passengers.
Loretta Lale, Head of Commercial at Hovertravel said, “Lorry’s name is the one which is most mentioned in our positive reviews. He has been nominated in our internal customer service awards consistently and it is this ongoing dedication from Lorry to the customers. Most recently he was described as a true gentlemen’ and ‘a treasure’. Lorry’s commitment to the customer is his highest priority. He regularly demonstrates this by making sure that customers are sitting comfortably, that they know what will happen at the other end of their hovercraft journey and by making insightful suggestions and recommendations to improve the customer’s overall trip.”
The Beautiful South Awards celebrate excellence in tourism across the South East. Their mission is to promote and reward businesses and individuals in the tourism industry, whatever their sector and size. They are independently judged, and all entrants receive feedback. The winners will be announced at a ceremony on 10 December.
Hovertravel also achieved Commended status in the Access and Inclusivity Award category for their Hovercare initiative.
For further information regarding Hovertravel and Hovercare, please their visit the website.