Customer Care Executive, Abbey Group

  • Location: Edinburgh (Hybrid) or London (Remote)
  • Salary: Negotiable
  • Contract: 7 month, fixed-term

Due to the ongoing expansion of the business, Abbey Group are seeking an experienced Customer Care Executive who has strong organisational skills, capable of handling and operating a large volume of groups with excellent customer care focus who is looking to develop their career in a fast growing travel company.

Key responsibilities include:

  • Provide the full Account Handling/Customer Services function for leisure groups. The key to this is to ensure that groups are being operated to the highest customer care standard. Timely and professional communication with clients. Meeting deadlines, optimizing margins and while operating a large volume of groups in multiple markets.
  • Margin optimization through upselling.
  • Full utilisation of the Tourplan NX to generate all client and supplier communication, also ensuring that the confirmed proposal is accurately reflected in Tourplan thereby facilitating a smooth and accurate accounting process.
  • Develop and maintain sustainable relationships with clients and suppliers.
  • Developing relationship with guides and securing guides to each leisure group.
  • Quoting of ad-hoc group and series business as and if required.
  • Meeting/visiting clients as appropriate and if required.
  • Attending trade shows as appropriate and if required.
  • Participation in the 24 hour on- call rota for UK leisure groups.
  • Assisting the Abbey Group with its environmental and responsible tourism initiatives.
  • Assistance with the supervision of any trainees assigned to the area.
  • Any other duties as assigned by your manager or director and this could be in another department within Abbey Ireland & UK.

Key skills & experience:

  • Relevant degree qualification in Languages, Business or Tourism – desirable but not essential.
  • Very good knowledge of MS Office.
  • Fluency in English (oral & written) and another European language such as French, German, French, Italian and Spanish are an advantage.
  • Tour plan NX knowledge a distinct advantage.
  • Working experience with groups or at DMC distinct advantage.
  • Good knowledge of the UK-wide tourism industry products essential.
  • Good organisational skills essential with good attention to detail.
  • Team player that is able to work in a busy environment is essential.
  • Strong communication skills.
  • Being client focused, friendly and diplomatic.
  • A desire to be the best for yourself and your clients.

Please click here to view the full job description >>

How to apply: please click here to apply by 30 June. 

About Abbey Group: Abbey Ireland & UK is owned and managed by a team of experienced travel professionals and its core business is selling the destinations of Ireland and the UK to the worldwide travel trade on a B2B basis. With over 44 years of experience, Abbey Ireland & UK specialises in leisure tourism and offers the full range of services for Group and Individual Travel.