Tour Partner Group are seeking an FIT Operations & Client Relations Executive to join their team and help provide a professional, comprehensive administrative service to travel businesses, creating and organising tailor-made packages for individual travellers to ensure they have the best possible holiday experience in the UK and Ireland. This role is available for the London and/or Dublin office.
Key responsibilities include:
- Administration and operation of individual bookings (city packages and car round tours), inserting bookings and dealing with amendments and cancellations
- Ensuring all bookings are inserted accurately, updated and maintained until after departure in Tourplan
- Booking additional services such as entrances and transfers for clients
- Ensuring that agreed margin targets for bookings are met
- Preparing hotel and entrance vouchers and sending them to clients within agreed deadlines
- Finding suitable accommodation in the UK and Ireland within budget for round tour bookings
- Preparing hotel and B&B descriptions by researching all necessary information
- Assisting with preparing costings and quotes for creative and authentic tailor-made holidays around the UK, within an agreed time frame and presentation style
- Offering exceptional service and developing strong relationships with customers around the world, understanding their requirements and matching their expectations, investigating complains and comments from clients
- Developing and supporting specific FIT client relationships as required
- Taking part in the emergency mobile rotation of the FIT department
- Communicating with clients and suppliers on a daily basis
- Assisting with sourcing additional stock from suppliers as required
- Developing and managing operations reports
- Flexibly supporting team members of the same region (and other regions where required)
The successful candidate will:
- Have experience of the tourism industry
- Be fluent in English and German (written and spoken)
- Have destination knowledge of the UK and Ireland
- Be able to work to tight deadlines under pressure and finding creative solutions
- Be highly accurate with attention to detail
How to apply: For full details and to apply please click here.
About Tour Partner Group: Tour Partner Group is a group of leading B2B destination management companies for the United Kingdom, Ireland, the Nordics and Baltics. Formerly known as Hotels & More, Irish Welcome Tours and Trans Nordic Tours, the brands have come together under one identity, uniting as one strong brand. Tour Partner Group brings together more than 300 destination specialists, designing B2B travel for groups, FIT and the MICE industry with offices in London, Edinburgh, Dublin and Copenhagen.
