Luxury Travel Consultant, AC Group

AC Group are seeking a Luxury Travel Consultant. Reporting to the Reservations Manager, the Luxury Travel Consultant will play an important role in delivering the exceptional, highly personalised service expected from AC Luxe, our high-end luxury travel division for corporate, family and individual travellers.

The role is responsible for creating fully tailor-made itineraries combining luxury hotels with indulgent, unique and carefully selected ground services experiences. From initial enquiry through to final confirmation, travel and post-trip follow-up, the Luxury Travel Consultant will ensure every detail is handled accurately, proactively and to an exceptionally high standard.

The role requires strong destination expertise, commercial awareness and creativity, with a focus on converting enquiries, maximising appropriate revenue opportunities and delivering a seamless client experience. 

Key responsibilities: 

• Respond to initial client enquiries promptly, providing same-day acknowledgement and regular updates throughout the booking process.
• Create bespoke and detailed itineraries that closely match the client’s needs and profile, working to deadlines and aiming to provide initial proposals within 24 hours of first contact.
• Use destination and product knowledge to recommend suitable alternatives where originally requested hotels or services are unavailable.
• Proactively follow up quotations and re-quote where appropriate, with a focus on maximising conversion of enquiries.
• Identify appropriate opportunities to upsell products and experiences that enhance the client journey and support commercial objectives.
• Negotiate competitive rates with suppliers where contracted rates are not held and, where appropriate, renegotiate ad hoc with contracted suppliers for specific business.
• Liaise with hotels and other suppliers to check availability and book and confirm all elements of travel.
• Ensure all reservations and booking details are entered accurately and completely into Tourplan.
• Reconfirm hotels and services where required prior to the client’s arrival.
• Manage any issues that arise while clients are travelling, as well as post-travel quality issues, ensuring prompt communication and effective service recovery.
• Participate in the team’s out-of-hours emergency phone rota.
• Work closely with Sales and Contracting, providing destination and product insight and highlighting where additional contracted product may be required.
• Maintain clear, professional and accurate communication with clients, suppliers and colleagues throughout the booking journey.
• Provide day-to-day administrative support to the team and clients where required and contribute to the smooth running of the department.

Key skills & experience:

• Previous experience within luxury travel, tailor-made travel or a destination management environment, with experience of booking hotels and itineraries in the UK and Ireland.
• Strong knowledge of UK, Ireland and France travel destinations, with the ability and motivation to continuously build destination and product expertise.
• Exceptional organisational skills, with the ability to manage multiple enquiries and bookings while meeting deadlines.
• Excellent attention to detail and consistently high levels of accuracy.
• Excellent customer service skills, with a proactive approach that consistently seeks to go above and beyond for clients.
• Strong commercial awareness, including a focus on conversion, appropriate upselling and securing competitive supplier rates.
• Very strong negotiation and influencing skills when working with both suppliers and clients.
• An empathetic ability to listen and communicate effectively, confidently and articulately.
• A self-starter who takes pride in their work while recognising the importance of collaboration and being part of a team.
• A positive outlook with a flexible, solution-focused approach.
• Confident using IT tools and travel operating systems, with the ability to learn new systems quickly; experience of Tourplan would be advantageous.
• Flexibility to participate in the out-of-hours emergency rota.
• Demonstrates AC Group’s DRIVE values and contributes positively to the wider business.

How to apply: please email the team here.