Already one of the UK’s top visitor attractions, with the National Maritime Museum, Queen’s House, Royal Observatory Greenwich and the Cutty Sark, all set within this UNESCO World Heritage Site, this is a unique and genuinely inspiring place to be.
Royal Museums Greenwich is currently seeking to hire a Travel Trade & Sales Coordinator to work with the Senior Travel Trade Manager to develop and grow Travel Trade revenue through efficient administration, timely financing, operational support, and focused account management.
Key requirements:
- Experience in working within the tourism and travel industry
- Strong administration experience
- Persuasive and confident communication skills, a genuine team player who is flexible with the ability to manage a wide variety of tasks
- Proven sales experience with a genuine passion for working with customers and up-selling
- Strong systems knowledge and excellent IT skills
- Strong organisational skills and attention to detail
- Excellent interpersonal skills with the ability to form positive relationships with a wide variety of people
- Ability to work on your own initiative and to work under pressure
Desirable skills:
- Experience in using a reservation/ticketing system
- Experience in account management of a large number of clients
- Passionate, positive and enthusiastic about Royal Museums Greenwich as a destination, attraction, and venue and ability to ‘sell’ the benefits to current and prospective partners
Key responsibilities:
- Monitor the team inbox, ensuring all enquiries are responded to in a timely manner
- Manage third party bookings through trade portals and internal systems
- Ensure group bookings are accurate (final visitor numbers, commission rate, no-shows)
- Ensure invoicing is carried out promptly, liaising with the Bookings and Finance Teams as necessary
- Ensure the ticketing system and sales reports are updated accordingly (visitor numbers and admission sales)
- Manage contract and pricing administration
- Update and maintain clients’ records on the company’s booking system
- Ensuring all existing clients are selling our most profitable products
- Manage group enquiries; build packages and follow up on leads
- Promote the company’s products during face-to-face meetings, familiarisation visits, exhibitions, and networking events, positively and professionally as required
- Build and nurture positive relationships with our existing clients, key partners, and tourism organisations
Please click here to view the job description >>
How to apply: please send your CV and cover letter to [email protected].
About Royal Museums Greenwich: A top-10 UK visitor attraction, Royal Museums Greenwich is home to the Royal Observatory Greenwich, the iconic historic sailing ship Cutty Sark, the National Maritime Museum and the Queen’s House Art Gallery. All our attractions are located within easy walking distance of each other within a UNESCO World Heritage Site. Royal Museums Greenwich is the perfect place for your customers to discover sea and space exploration, British heritage and royal history, art and pioneering architecture.
