Team London Bridge (TLB) is looking to recruit a part-time Visitor Experience Advisor for their Visitor Information Kiosk. They will be based in London Bridge Station as part of a visitor information service funded by local businesses in London Bridge.
The main purpose of the role is to welcome people to the London Bridge area and tell them about about local attractions, places to eat and drink, retail, and things to do. TLB want to promote London Bridge and the local cultural offer but also provide London-wide information to make sure visitors, as well as the local residential and business community, have a trusted resource to make the very best of their time in the capital.
This service is provided by Team London Bridge in partnership with Network Rail. The Visitor Experience Advisor position is part-time and is renewed annually upon agreement with Network Rail to continue the service in the current location.
Key responsibilities:
- To be an ambassador for the London Bridge area and Team London Bridge. You will be representing this prestigious part of the capital and its community.
- To welcome people to the London Bridge area and help them make informed decisions about local tourist attractions, cultural attractions, place to eat and drink, retail, and things to do.
- To promote local businesses.
- Provide London-wide information to make sure visitors, as well as the local residential and business community, have the knowledge to plan all aspects of their time in the capital.
- Pro-actively build connections with local businesses to source information about events, services, offers and new products and create relationships within the community, especially within the station.
- Manage customer service priorities and organise own work.
- Keep the Visitor Information Kiosk looking clean and presentable and report any issues to TLB management.
- Help orientate people, provide directions and local expertise.
- Promote sustainable and healthy options; i.e. recycling facilities, active travel, clean air routes, community projects.
- Reporting regular service updates to TLB colleagues. As a member of TLB the Advisors may be asked to attend infrequent meetings or events in addition to or as part of their core hours.
- Any other reasonable actions to promote local businesses within the parameters of this role.
Key skills & experience:
- Significant experience and training in customer service, ideally tourism/hospitality-related.
- Educated to A-Level or equivalent, or have relevant professional qualifications, ideally in customer service.
- Excellent oral communication skills and accuracy.
- Ability to prioritise work calmly and productively.
- Must be responsible for own work, be flexible and able to carry out tasks unsupervised.
- Ability to make quick decisions and demonstrate effective problem-solving skills.
- Excellent personal presentation.
- Must be friendly and personable and be able to deal with a wide range of people including different nationalities.
- Confident in working in a pressurised environment and able to deal with difficult situations.
- Desire and ability to collate and build own information resources.
- Good planning and organisational skills.
- Language skills: excellent written and spoken English.
- Excellent knowledge of London.
- The ability to demonstrate a can-do proactive attitude towards work.
How to apply: Please send your CV and covering letter to Don Campbell at [email protected]. Applicants must be ready to start work in May.
