The Old Royal Naval College is looking to appoint a new Box Office Coordinator to join their Visitor Experience Team. The Box Office Coordinator is responsible for coordinating the ticketing operations across the Old Royal Naval College website. This role owns the management of the ticketing software, works closely with other members of the team to ensure all of the ticket holders receive an excellent experience through all of their interaction with the team, and is responsible for ensuring all events, ticket packages, and new products are set-up in a timely and efficient manner.
Key activities include:
- Being the first point of contact for any group enquiries, or other ticketing bookings via phone, email, or in-person
- Answering enquiries from potential and existing customers in a timely and positive manner
- Making and amending bookings via the ticketing system
- Liaising with Visitor Experience staff, software suppliers, and the IT & Compliance Manager to troubleshoot issues with the ticketing system and ensuring issues are resolved promptly
- Coordinating the VEAs to ensure smooth ticket selling processes are achieve across the website
- Working closely with the Travel Trade Executive to facilitate trade offers and enquires
- Generating and analysing bookings and sales reports for events and general ticket sales
- Ensuring ticketing terms and conditions are kept up to date, and adhered to at all times
- Staying updated on industry trends and best practise in ticketing operations to ensure the company maintains a high level of service and performance
- Any other duties as reasonably requested by Line Manager
The ideal candidate will:
- Have prior experience working with ticketing platform or similar booking software
- Have the ability to learn software systems and processes quickly
- Possess excellent customer service skills, with an ability to communicate clearly and effectively over the phone, email and in-person
- Have an understanding of ticketing operations and best practice at a visitor attraction, museum, theatre, or similar cultural destination
- Have enthusiasm for promoting and selling a heritage attraction
- Be proactive in taking new responsibilities and seeks out opportunities to learn new skills
- Have the ability to analyse data and draw conclusions to inform future activity
PLEASE CLICK HERE TO VIEW THE FULL JOB DESCRIPTION AND PERSON SPECIFICATION.
HOW TO APPLY
To apply for the role, please send an up-to-date CV and attach a covering letter of no more than 2 pages, clearly outlining your suitability for the role to [email protected] by noon Thursday 1 April 2021.
Old Royal Naval College: Steeped in over 500 years of history, the Old Royal Naval College is the centrepiece of the Maritime Greenwich UNESCO World Heritage Site. Discover seven hectares in Sir Christopher Wren’s riverside masterpiece and the Baroque splendour of the Painted Hall, then take a moment to reflect in a neoclassical Chapel. In 2020, the Old Royal Naval College was awarded ‘Large Visitor Attraction of the Year’ in the VisitEngland Tourism Awards. Tickets include entry to the Painted Hall, two expert-led tours, a multimedia guide in seven languages, and entry to the Victorian Skittle Alley.
