COVID-19 Support & Advice


What is UKinbound doing to support the tourism industry during the COVID-19 pandemic?

UKinbound is a member of the Tourism Industry Council and the Tourism Industry Emergency Response group (TIER) which is holding weekly meetings to discuss the impact of COVID-19.  We are relaying our members concerns to the group and to Government officials and ministers.

TIER are also providing the industry with daily updates which we are sending to our members.  If you are a member and are not currently receiving these updates, please email [email protected]

We will also be providing a series of webinars for our members during this crisis and information about these will be available on our Events pages.  You can view the finance webinar with Elman Wall here.

Where can I find out information about COVID-19?

For the latest Government advice and information on the disease, click here and here.  The World Health Organisation also has a map that reports daily on the global cases which you can access here.

The Government has produced COVID-19 FAQs detailing what the public can and can’t do, which businesses may wish to share with their employees.

Is there any information specifically for tourism businesses?

The latest information for the UK travel and tourism industry can be found on the VisitBritain website.

The Department for Business, Enterprise and Industrial Strategy is encouraging businesses across England to contact their local Growth Hub, they can provide a free to use, impartial and local single point of contact to all businesses, so that they can access the right advice and support.  Find your local Growth Hub here.

How does my business get financial support?

To find out more about the financial support available for your business, the Government’s Job Retention Scheme or how to get help if you are self-employed, you can find out more here, here and here.

If your business is based in Scotland, Wales or Northern Ireland, the advice and support you can access may be different. Follow the links for the latest Government guidance for businesses in Scotland, Wales and Northern Ireland.

For businesses based in Scotland, there is a helpline providing advice and guidance on COVID-19.  This will be open Monday to Friday, between 8.30am to 5.30pm.The business helpline number is 0300 303 0660. Callers should select option one to speak to the COVID-19 team.  Further information can be found here.

Specific information on eligibility and and delivery of the Small Business Grants Fund and Retail, Hospitality and Leisure Grant Fund can be found hereThe Local Government Association has also published advice for Local Authorities on what additional tourism businesses should be included in the Business Rates Relief Scheme. The advice and list of business types is here.

All businesses with a UK VAT registration have the option to defer VAT payments due between 20 March and 30 June. Businesses have until 31 March 2021 to pay any deferred VAT.  Click here for more information.

If your business trades internationally, you can access guidance here.

Extra protection has been announced for commercial tenants to protect them from eviction if they are unable to pay rent because of coronavirus.

The Government has amended insolvency law to help companies keep trading while they explore options for rescue. The Insolvency Act will be temporarily suspended specifically to give confidence to directors to continue trading without the threat of personal liability, should the company ultimately fall into insolvency.

UK businesses can apply for a share of £20 million in a fast-track competition run by Innovate UK to develop new ways of working for those sectors most impacted by COVID-19.

UKinbound is continuing to lobby hard for financial support specifically for tourism businesses.  Please get in touch with the team if you have any questions or need help ([email protected])

Is there any financial help specifically for the heritage sector?

Yes. The National Lottery Heritage Fund has put together a £50million fund to support the heritage sector as an immediate response to the coronavirus (COVID-19) outbreak.

Where can I get guidance for my workplace and staff?

Workplace Guidance has been issued by The Advisory, Conciliation and Arbitration Service (ACAS).  ACAS also have a helpline which is available for specific queries (0300 123 1100) and are providing regular updates on social media (Twitter: @acasorguk;  LinkedIn: Acas; Facebook: Acasorguk).

Is there any specific guidance for food businesses?

New guidance for food businesses has been published with details about food hygiene guidance, managing employee sickness and social distancing.

Where can I get immigration advice? 

The Home Office has published new guidance on immigration provisions for individuals affected by travel restrictions associated with coronavirus (COVID-19).  Access this guidance here.

Do I have to close my business?

The Government has issued guidance on what businesses and venues are subject to further social distancing measures.  You can read this here.

Guidance and advice has also been issued for those providing hotel and other accommodation in the UK.

The Government is also allowing the temporary change of use of pubs and restaurants to provide hot-food take away for a period of up to 12 months.

What can my business do to support the effort to fight COVID-19?

The Government is asking businesses if they can offer support e.g. hotel rooms, transport and logistics (for moving goods or people), warehouse or office space (for medical use or storage), expertise or support on IT, project management, procurement etc.  Businesses can share the areas they can offer support through the online portal.

New Jobs Portal

A new free-to-use jobs portal to help workers from the tourism and hospitality sectors who have found themselves displaced as a result of the COVID-19 situation has been launched.

If you would like to send the link to the portal to employees whom you have had to let go/or having to let go at the moment, please email [email protected] to request the guide to explaining to employees the advantages of applying on HospitalityUnite.  If you are an organisation with urgent vacancies you would like to advertise, please also email the above address and your enquiry will be fielded to the appropriate member of the team.

Join VisitBritain/VisitEngland’s marketing response 

VisitBritain/VisitEngland has launched a social marketing campaign to keep the UK top of visitors’ minds during international and UK travel bans. The campaign aims to share inspirational content based on popular British culture such as recipes, TV and film shows, literature and more, for people to enjoy in their own homes. Find out how to get involved

Join the travel trade media’s #OneTravelIndustry campaign 

The travel trade media is uniting in a new campaign, #OneTravelIndustry, to showcase best practice, tips and experiences from across the sector and share how companies large and small are dealing with the impact of COVID-19.  Read more about the campaign.

Read more….

Rachel Reeves MP writes to Chancellor on support for self employed and businesses 

Open letter from the WTTC to Governments

UKinbound responds to further COVID-19 Government funding support

Chancellor announces additional support to protect businesses

Elman Wall – 13 ways to prepare for the Coronavirus economy

How to ensure your business survives the current crisis

Public Health England launches a new COVID-19 data dashboard to track cases

UKinbound responds to COVID-19 Budget measures

UKinbound asks ministers for urgent COVID-19 support